REFUNDS ON HAIR BRAIDING SERVICES
​ There are no refunds on any hair braiding services. If you do not like the service during the process or you are not satisfied with the end result please advise us immediately. We are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been performed.

RESCHEDULING
If deposit has been paid but you want to reschedule to a different date, please note, you can only reschedule once but if you fail to reschedule within 3 months or fail to come to your appointment second time, your deposit will be lost. Please be aware, during festival season, it may not always be possible to reschedule on your preferred date, therefore we will only be able to offer times that are available to us.

CANCELLATION POLICY
We understand that sometimes circumstances beyond your control may mean you have to cancel your appointment. In order to respect the time of both our clients and staff, we simply ask that you notify of a cancellation or reschedule in a timely manner. Please give at least 48 hours notice, as a courtesy, if you need to cancel. We cannot offer refunds due to clients we turn away ensuring your appointment is held. We understand this policy may be frustrating for clients who have to cancel for genuine reasons. Please be aware that prior to your appointment, careful time and preparation is needed to prepare the braiding hair to deliver best possible service, therefore we reserve the right to retain the full deposit fee if you fail to reschedule.